Subscription and Renewal Terms

These terms apply when a Merchant selects a paid TapLoyal software plan. They supplement the Terms of Service, the checkout summary, and the payment authorizations the Merchant chooses to provide.

TapLoyal is offered to Merchants for business and professional use as a B2B service. If mandatory law nevertheless classifies a particular user or transaction differently, this document does not restrict non-waivable statutory rights.

TapLoyal offers paid SaaS plans in Turkish lira with monthly or yearly billing intervals. Before submission, checkout identifies the selected plan, billing interval, payable amount, and the authorizations requested for that transaction.

The Merchant should review the checkout summary before approving payment. A plan is not activated merely because a browser displays a success return page.

Card data is submitted from the browser to PayTR for payment processing. TapLoyal activates the purchased plan only after it receives and verifies the provider callback for a successful payment.

If authentication, authorization, or the verified callback is not completed successfully, the requested paid term does not start. The Merchant can review the resulting status in the available billing interface or contact support.

When the Merchant separately authorizes recurring payment, TapLoyal may request the next charge on or shortly after the renewal date for the plan and interval disclosed in the authorization. The then-applicable renewal details will be shown or communicated as required before a materially different charge is made.

Issuer, card-network, PayTR, authentication, or account conditions may prevent a renewal even when authorization exists. TapLoyal does not guarantee that a recurring transaction will be approved.

A plan or interval change that the billing interface identifies as scheduled takes effect at the next renewal rather than changing the current paid term immediately. Until then, the existing plan and term continue.

Checkout or the billing interface will identify the plan and interval selected for the next term. A new or updated authorization will be requested where required for a changed recurring charge.

Cancellation is effective at the end of the current paid term. It prevents the next automatic renewal but does not immediately shorten the existing term or create an automatic prorated refund.

The Merchant may use the cancellation control available in billing settings. If that control is unavailable, the Merchant may contact info@taployalapp.com from an authorized account email before the renewal is requested.

If a renewal is declined or cannot be verified, the subscription may be marked past due and access may be limited in accordance with the Terms of Service. TapLoyal does not promise a fixed automated retry schedule. Any further payment attempt must follow the authorization and provider rules applicable at that time.

Cancellation and refund are separate processes. Refund requests are assessed for eligibility and require review; cancelling does not automatically reverse a completed payment. There is currently no promise of instant self-service or provider-side refund completion. See the Cancellation and Refund Policy for the request process.

TapLoyal records the version of the subscription and payment authorization presented with the order so the accepted text can be identified later. Material changes that affect an existing authorization will be communicated and renewed acceptance will be requested where required.

Questions about a subscription status or charge may be sent to info@taployalapp.com with the Merchant name and non-sensitive transaction reference. Never send full card details or security codes.