Clear answers to common questions.
Everything businesses usually want to know before getting started with TapLoyal, gathered in one place.
How are TapLoyal plans billed?
Starter, Growth and Pro are currently monthly subscription plans. Current amounts come from the live billing catalog on the pricing page, and every displayed price includes VAT.
How do I set up my business?
After completing the partner form, you'll be guided through your business profile, locations and first loyalty program. Our team can provide setup support when needed.
Do customers need to download an app?
Customers can use the TapLoyal app from the App Store and Google Play. Supported QR join flows also let them access a program in their browser.
What does Staff Mode do?
Staff Mode is a fast checkout workspace for scanning customer codes, adding visits or stamps and confirming reward redemption.
What loyalty programs can I create?
You can create stamp- or points-based programs, then customize reward conditions and card appearance to suit your business.
Can I manage multiple locations?
Yes. TapLoyal supports multi-location businesses, with location, team and customer activity managed from one workspace using appropriate access controls.
How is customer data protected?
TapLoyal uses access controls, secure session management and defined data-handling processes. See the Privacy Notice linked in the footer for details.
Where can I get support?
Send a tracked request from the Contact or Book a Demo page, or email info@taployalapp.com.